A link to set a new password will be sent to your email address.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Got questions on a product before ordering?

For product questions, find out order status, out of stocks, or returns.

Please send email to Ale@petfactory.com

Trouble with your password, send an email to support@petfactory.com

Send us your username or email address associated with your account and we will personally send you a temporary password.